Mobile app Proof of concept

Consumer/Health plan member facing mobile app to triage symptoms to find appropriate care provider depending on the urgency. Users can enter multiple symptoms to better identify possible causes, or browse from body parts, then find providers nearby or urgent care/ER facilities.

Role: UX

Symptom Checker : User Flow

Check symptoms with free text search

Browse symptoms from body parts

Check symptoms with free text search (Urgent)

User scenario: Primary user, adult, possible emergency

Catherine (Primary user)

User scenario: Dependent, Pediatric, Non-urgent

Sylvia (dependent, toddler) - Primary user is checking symptoms for someone else.

User scenario: Secondary user, adult, possible emergency

Mike (Secondary user) - Primary user is checking symptoms for someone else.